We are working with the organisation Attitude is Everything to ensure we are constantly striving to improve the live music experience for all of our customers, encouraging inclusivity and equality. Our efforts have meant we have been awarded a bronze status in The Charter of Best Practice.
Our point of contact is our access officer and venue manager Lydia Stockbridge, who can be contacted on the following:
- 01483 440022
- Lydia Stockbridge, The Boileroom, 13 Stokefields, Guildford, Surrey GU1 4LS
Access related inquiries will be responded to within 3 working days.
If you have any access or medical requirements such as requiring seating to attend an event, assistance dogs or susceptibility to strobe related seizures; please contact us on email@example.com or telephone 01483 440022.
We will make any necessary rearrangements to make your experience at our venue as enjoyable and stress free as possible.
Please download our full accessibility information below:
The venue consists of one main room with a step down and permanent ramp to the bar and disabled toilets. Our venue is accessible by a permanent ramp at the main entrance.
We have an accessible toilet, which uses a RADAR lock, if you do not have a key our security team can open it for you.
We have a Garden at the rear of the venue, this has one step to access it through narrow doors. Alternatively, you can use the main entrance and entering the Garden through our gate at the back of the venue, approximate distance 40m’s, a member of staff can assist in gaining access to this area.
We also operate the Buddy System with all our disabled customers accompanied by a Personal Assistant/Companion, meaning the latter can enter our premises for free without a prior reservation.
All of our shows are unreserved standing (or for Comedy and Theatre events – unreserved seating). If you require a seat do email us in advance and we will reserve a spot for you! Email firstname.lastname@example.org for more information
If you require early access to the venue prior to door times please get in touch with our access officer.
Upon arrival to the venue you will be greeted by a member of staff who answer any questions you may have or accommodate any requests you have. Our venue’s entrance is a small foyer, in which the box office is directly in front ad manned by a member of staff who will deal with your access accreditation and tickets.
We have an accessible toilet, which uses a RADAR lock, if you do not have a key our security team can open it for you. The toiler is located left of the bar in the main room, one step down which has a permanent ramp to get to.
CUSTOMERS WITH MEDICAL REQUIREMENTS
Customers that need to bring food, drink and/or medication, please state to the staff at the box office or security staff and they will assist you if necessary. Contact our access officer for any concerns you may have.
In an emergency, please feel free to approach any member of staff who will assist you as necessary.
ACCESS TO PERFORMANCE
We currently do not offer an auditory enhancement or assistance such as British Sign Languag at this present time.
We welcome assistance dogs, but we ask that you inform us prior to coming to the venue.
Some performances may use strobe lighting or hazer (smoke machine). If this is an issue, let us know in advance and we will do our best to accommodate you, or let a member of staff know on arrival.
The Boileroom offers no onsite parking, the adjoining side streets are permit holders only at all times. Guildford has plenty of free car parks available in the evenings that are no more than 3 minutes walk away. For more information you can visit the Guildford borough Council website.
The nearest car park is London Road Station car park, a 4 minute walk to the venue. Open until midnight; with disabled parking also available. To find out more about their facilities, click on the link here.
BLUE BADGE PARKING
As a blue badge holder, you may park in a pay and display bay free of charge, resident bay, or dual use bay on the street without time limit, providing a valid blue badge is displayed. The badge should be placed on the top of the dashboard or facia panel of the vehicle with the front of the badge displayed (the side showing the wheelchair-user symbol). You do not need to display your clock in these bays.
If you park in a disabled bay on the street, this will be restricted to a maximum stay of 3 hours and you will need to display the time clock with your arrival time and badge.
Parking on a single or double yellow line is restricted to a maximum of three hours and the time clock must be displayed in addition to the blue badge. If loading restrictions are in force on the yellow line (indicated by yellow ‘blips’ on the kerb) blue badge holders are not permitted to park at all whilst these restrictions are in force.
Blue badge holders may park free of charge and without time limit in any of Guildford Borough Council’s pay and display car parks. Blue badges holders are not allowed to park in any of the pay on exit car parks without paying the normal car parking charges. For more information please visit the Guildford Borough Council website here.
The Boileroom is situated just 8 miles down the A3 from Junction 10 of the M25. We are approximately 35 minutes from both Central London and Portsmouth by car.
We are approximately 900m from the Guildford Friary bus station and Guildford train station. From Guildford station, turn North onto Station View and right on to Walnut Tree Close. Follow the road round on to Bridge Street/A322 and keep left. Head straight over the roundabout and turn right on to Artillery Road. Take the first right onto Artillery Terrace and through to Stokefields.
Trains to London Waterloo:
Monday – Thursday: Every 10 to 25 minutes. Last 2 trains 23:39 & 00:02
Friday & Saturday: Every 10 to 25 minutes. Last 2 trains 23:08 & 23:39
Sunday: Every 10 to 25 minutes. Last 2 trains 23:05 & 00:05
Trains to Portsmouth:
Monday – Thursday: Every 20 to 30 minutes. Last 2 trains 23:25 & 00:25
Friday & Saturday: Every 10 to 25 minutes. Last 2 trains 23:52 & 00:25
Sunday: Every 10 to 25 minutes. Last 3 trains 23:42, 00:12 & 01:26
For more information about accessibility on public transport, contact South West Trains by Telephone on 0800 52 82 100 ; Textphone on 0800 69 20 792 or via their website here.
We ask all our customers when entering and leaving the premises to respect our neighbour’s by keeping noise to a minimum.
Our Fire Assembly Point is Haydon Place, parallel to the venue and accessible via the Subway, or traffic light crossing on York Road.
If you would like venue information in alternative formats please request it by emailing email@example.com or telephone 01483 440022.
Drink and food menus are available in large print from the bar.
You can order tickets for our events through our website (MusicGlue) ; www.wegottickets.com, www.seetickets.com, or purchase them direct at The Boileroom venue from the box office or bar.
All of our tickets are general admission for unreserved standing (or unreserved seating for our comedy and theatre nights). For busier nights, we do advise getting down early to get a good view of the stage – some spots are better for seeing the stage than others! We have a permanent wooden bench that runs along the back of the venue that customers are welcome to sit or stand on. If you require a seat if you have mobility issues do contact firstname.lastname@example.org to reserve a spot.
For any issues regarding ticket purchase that are not answered here, please get in touch with customer service here:
wegottickets.com // email@example.com // 01865 798792
seetickets.com // www.seetickets.com/customerservice // 01159129000
MusicGlue // www.musicglue.com/contact/ // firstname.lastname@example.org
• Once purchased, tickets cannot be refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act , venue or show time).
• The standard booking fee is 10%, via our online ticketing services. This is charged per order and not per ticket (i.e. the minimum only applies if your whole order is less than £5). We do not add any other service or handling fees. We reserve the right to alter this for any particular event or venue.
• In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond The Boileroom’s control), The Boileroom will only refund the face value of the ticket. We will do our best to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) to notify them of the cancellation and advise on refund procedure. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Boileroom cannot guarantee that they will inform the customer of any changes to the event date, time or venue. Telephone: 01483 440022 The Boileroom 13 Stoke Fields, Guildford, Surrey, GU1 4LS. The Boileroom will refund the customer the face value of the tickets using the same method as used to purchase them.
• If an event is moved from its advertised date, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, The Boileroom will refund the face value of the tickets. The Boileroom will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) The Boileroom will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Boileroom cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
• Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up, then The Boileroom will refund the face value of the tickets, or if the artists is rescheduled for another date, the tickets will remain valid for the new date, or a refund at face value can be issued.
• No duplicate tickets will be issued to replace lost or stolen tickets.
• Customers are advised to check their purchase upon receipt, and contact the website tickets where purchased if the confirmation e-mail doesn’t come through, or The Boileroom direct.
• It is the responsibility of the customer to inform The Boileroom of any change contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
• The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. The Boileroom would advise customers that no refunds will be offered to customers who are refused entry or ejected from the venue on account of late arrival; being (or appearing to be) under age*; declining to be searched, abusive; threatening, drunken or other antisocial behaviour (including smoking in non-smoking areas); carrying offensive weapons or illegal substances; or making unauthorised audio, video or photographic recordings.
* The Boileroom’s age restriction varies from each event. ALL events and ticket types have an age restriction applied and are clearly indicated during the booking process from each ticket provider. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate. Our license is flexible to admit any age person into the venue, if you are under 18 but would like to attend an 18+ event, please email email@example.com to organise attendance (for certain events we are happy to arrange this, if the person is accompanied by a responsible adult). For reference: AA= All Ages (anyone of any age can attend this show); 14+ (anyone aged 14 years or older can attend this show, under 18s must be accompanied by a responsible adult); 16+ (anyone aged 16 years or older can attend this show, under 18s must be accompanied by a responsible adult); 18+ (anyone aged 18 years or older may attend this show).
For certain shows we sometimes offer an NUS student discount on the door – but the purchaser must have valid student photo ID.
• The Boileroom does not post tickets. All tickets are provided in the form of e-tickets (unless bought directly from the venue, or through an external promoter where methods may vary); a confirmation e-mail with the booking reference number will be sent upon purchase to the address given by the customer (please check junk folders/trash if this e-mail doesn’t appear, or contact firstname.lastname@example.org to trace the email). Email confirmation or proof of photo ID is required upon entering The Boileroom. Admission will be refused if a valid form of ID or email confirmation//booking reference number is not provided.
• By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold for anything other than the amount bought for them. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
• If a customer orders more tickets than the maximum allowed, as indicated, we reserve the right to cancel the order. The maximum applies per person/card/household.
• In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
• We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
Below you’ll find a list of the equipment we use at The Boileroom, it’s updated regularly, so contact us via email@example.com, or the contact box if you have any questions.
Front of House:
EM Acoustics EMS-215 Subs x 2 (FOH)
EM Acoustics EMS-159 Mid/Tops x 2 (FOH)
EM Acoustics AQ-10 Amp (FOH)
XTA-224 Processor (FOH)
Technics 1210’s x 2
Denon DX300 and a Numark X9 Mixers
Shure BETA 58 x 4
Shure BETA 57 x 3
Shure SM58 x 2
Audix DP5 Series Drum Mic Collection x 1
SE Electronics SE1a Condenser Microphone x 1
Sennheiser E606 Instrument Mic x 1
Audiotechnica Pro 35X Mic x 1
BSS AR133 DI Box x5
Behringer Stereo DI Box x1
Range of assorted sized mic stands and cables
Height: 43cm x Length: 4m92 x Width: 4m25
The Boileroom is open during the following hours, when an event is on:
Monday – Thursday: 7:00pm til 12:00am
Friday – Saturday 7:30pm til 01:00am
Sunday: 7:00pm til 12:00am
Last entry 11:00pm.
Live Curfew Times:
Sunday – 10pm
Monday – Wednesday – 10.30pm
Thursday – 11pm
Friday – Saturday – 12am
Stage times are subject to change and so we don’t advertise these online. Please be advised that most of our headline acts will play up until curfew for that evening. If you wish to find out more information about stage times get in touch with us in advance of the show either via the email contact box, or calling the office phone on 01483 440022 (open Mon-Fri, 9-5pm).
Our food offering is changing – stay tuned for more updates soon!
About The Boileroom
Founded in September 2006 by an independent collective dedicated to promoting the highest quality live music, creative arts and club events, the Boileroom has quickly garnered a reputation as one of the South East’s most established and respected independent live music venue; booking an eclectic and varied programme of music and events.
The Boileroom has a national presence as a destination venue, and to date has played host to no less than 10 Mercury Music nominated artists, BBC 2 Folk Award Winners, MOBO Award Winners, Ivor Novello Award Winners, BBC Sound Of Artists, and Rock & Roll Hall of Fame Inductees; booking emerging touring acts as well as well-established stalwarts like: Ed Sheeran, Foals, The Bronx, Marmozets, First Aid Kit, Catfish & The Bottlemen, Soweto Kinch, Fairport Convention, David ‘Ram Jam’ Rodigan OBE, to name a few.
We have also had the pleasure of curating several different stages and events such as: Always The Sun Festival, Vintage Guildford; Lewis Watson at St Mary’s Church, Martin Carthy & David Swarbrick at Holy Trinity Church; curating stages at Magic Summer Live 2013, Redfest, Staycation Live, the Guildford Beer Festival; curating the stage and running a cafe at The Artist and Makers Festival; plus many more.
The Boileroom is the first port of call for music fans and creative minds to come and visit.
The purpose of this document is to set out the steps The Boileroom and it’s staff take at the end of the trading session to minimise the potential for disorder and disturbance as customers leave the premises.
- Promote Safety on leaving, for example through operating a concierge service and providing a safe, quiet place for customers to wait for taxis (foyer).
- Dedicated taxi service set up with local taxi firms, no sounding of horns, and a quick turn up time.
- As the venue exits onto a public highway, venue staff / door team will encourage the separation of customers and traffic.
- The venue advises customers of the available car parks to use, away from residential areas (through the website www.theboileroom.net and on printed material) so that they leave in a direction with minimum disturbance to local residents.
- During the last half hour of trading, some staff are to be reallocated to collect glasses or work in other areas. This will assist customer departure and reduces the potential for people to cause disturbance on exiting the venue.
- Operators have found that the use of bright lights at the exit of the venue encourages customers to leave more quietly. We are currently looking at our options regarding upgrading our lighting systems outside.
Minimising Noise on Exit
- When appropriate, a manager will be in the area close to the main exit to oversee the end of night departure period. Announcements to remind customers to be considerate on leaving the premises, and extra highly visible notices to be placed in the foyer requesting exiting customers to leave quietly and to respect neighbours and their properties.
Bottles or glasses
- Signage notifying customers they will not be allowed to leave the premises with bottles or polycarb glasses. This policy is supported by a vigilant door team searching customers where necessary. If appropriate, bins can be provided at exits for use by customers.
- “Rubbish Patrol” following closure. This patrol pick up bottles, flyers, food wrappings etc in the immediate vicinity of the premises. As well as clearing rubbish, the patrol acts as another set of eyes and ears identifying potential disorder. Their activity, particularly sweeping the pavement, will also encourage customers to vacate the area outside the premises.
Door staff, and box office where appropriate
Our door team play a key role in the implementation of several aspects of our dispersal policy:
- Encouraging customers to progress to the exits within the venue.
- Drawing the attention of exiting customers to the notices in the foyer and asking them to be considerate;
- Ensuring the removal of all bottles and polycarb glasses from departing customers;
- Actively encouraging customers not to congregate outside the venue; and
- Directing customers to the nearest taxi ranks or other transportation away from the area.
- A Marshall is a patrolling security officer wearing high visibility clothing, who works close to the venue in a designated area and is in direct communication with the venue management. The aim is to create a highly visible presence and to communicate with patrons and management.
- Marshalls aiding in customer dispersal on busy nights, directing customers away from Stoke Fields, Artillery Terrace and Church Rd.
For more information please contact firstname.lastname@example.org
Please be aware there is no cloakroom at the venue, and any items left unattended are at the customer’s own risk.
Any possessions that are found left behind at the end of an event will be held at The Boileroom for a period of three months unless claimed by their owner. If you believe you have left something behind at the venue, either email using the contact box on the website here; or call the office (9am-5pm, Mon-Fri) on 01483 440022 to make enquiries.